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Miami, FL (PRWEB) May 27, 2011

In an effort to support reconstruction of the areas affected by the recent East Japan earthquake, J.W. Cooper, renowned purveyor of the most unusual, one-of-a-kind collectible artistic carvings and accessories for men and women, is participating in a silent charity auction to be held in Tokyo, Japan. The niche retailer, which has had a long-time presence in the luxury accessory market in Asia, is proud to support the event with a theme of “Cheer Up JAPAN~TACHIAGARE (Rise Up)!”

?J.W. Cooper has had a presence in Japan for about five years now and when International Trading Corp. approached me about this event, I didn’t hesitate,” says Todd Rauchwerger, CEO of J.W. Cooper. The donated item is a four-piece sterling silver buckle set and lizard belt, an item that is consistent with the tastes of the silent auction participants.

The three International Trading Corp. stores that carry J.W. Cooper items have done so because of the quality workmanship and unique design each piece features. “They’ve picked a clean array of sets that go with the contemporary look of their culture,” says Rauchwerger.

The event, organized by the Intercontinental Trading Corp. Cigar Club Division, will take place on May 27th, 2011 from 8:00 p.m. to 11:00 p.m. at the Hacienda del Cielo Daikanyama restaurant. Guests will enjoy special cigars, food, beverages and various kinds of entertainment with live music performances.

About J.W. Cooper

For more than 30 years, J.W. Cooper has been surprising its loyal clientele. Having redefined the men?s and women?s accessory market with its luxury belt and buckle collection (offering more than 250 styles), J.W. Cooper is renowned for its niche merchandise mix of handmade, one-of-a-kind contemporary accessories, collectibles and custom items. Furthermore, the retailer represents unique lines of limited production by modern luxury brands such as ElfCraft, William Henry Studio and King Baby Studio.

To experience and shop the J.W. Cooper virtual boutique, please visit http://www.jwcooper.com. For additional information: 800.643.5773 or jwcooperbh(at)jwcooper(dot)com. Fan J.W. Cooper on Facebook. Follow JWCOOPERBUCKLES on Twitter.

For media inquiries, please contact Tammy Kollinger at RM2 Project at 305.921.9691 or email to: mailto:tammy(at)rm2project(dot)com.

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Thompson cigar hit the jackpot, and managed to rise to a successful retailer in US. As all success stories, Thompson cigar had a secret; giving the consumers the most choices possible, with all the prices, shapes, tastes and sizes imaginable.

Thompson cigar started labeling their own cigars to give their clients the assurance they were so certain of the quality of the cigar, that they were going to put their name on it. People loved Thompson cigar for that, not only because they now could smoke surely a fine quality cigar, but because it was much more affordable. Pretty soon people started looking for the Thompson cigar brand and it acquired a solid and lasting reputation.

The service provided by Thompson cigar is impressive, and it was no simple task to accomplish. People came up asking for guidance, questions just poured in. What cigar was best? Which was stronger? What cigar could be a good gift? Which was the most affordable? What cigar had good ash? Instead of giving up or just ignoring the questions, Thompson cigar wanted clients curiosity satisfied and their questions answered. An army of specialized men and women, armed with all the knowledge of the cigar industry was assembled. Customers were simply thrilled. Cigar amateurs could be introduced to the marvelous world of cigar smoking and many felt comfortable knowing that Thompson cigar would not overwhelm them, but simply guide and help them make the best decision.

Quality is always in the mind of the Thompson cigar company, and have the largest humidor in America. Here, all the cigars are preserved fresh until it’s taken to the customers house. This is also very reassuring for the customers, as many retailers without such precautions sometimes give their customers dry cigars that are not good to smoke anymore. First time smokers will think that’s what a cigar should taste like and never want to repeat the smoking experience.

If an online retailer supplies a solid product, as opposed to a downloaded product, then at some point they will have to process a return. The quantity of returns will vary from sector to sector and indeed from product to product, but whether its shoes, lingerie, cameras, software or anything in-between, at some point a customer will return something they have purchased.

There are a number of reasons why an item may be returned, wrong size and faulty are both valid reasons, as are countless other reasons. The majority of companies will process these returns in a speedy manner; however there are occasions when this is not possible because of something the customer has done, not intentionally, but still causing a delay in the processing of the returned item.

After analysing delayed returns I have narrowed it down to five reasons why delays are caused, inconveniencing customers and sometimes causing bad feeling between the company and the customer.

1 – Enclose your details.
By far the most popular reason for delay (over 50%) is the non-inclusion of any order details. At least an order number should be included with the return in order for the company to track you on their computer system. Better still you should also enclose your name and address. Ideally a copy of the invoice being enclosed is the most helpful option.

2 – What do you want to happen?
When you receive that new shirt and find it doesn’t fit, it can be frustrating. So you throw it back in the bag or box, along with a copy of your invoice and send it back to the company, easy. But a large number of delays are caused by the receiving company not knowing what to do with the return. Do you want a different size, a different colour, or do you simply want a refund? A quick scribble on the invoice would suffice, but you do need to tell them what you want to happen.

3 – Do you need to obtain a returns number?
A growing number of retailers are now requesting customers to confirm returns before you actually put the thing in the post. The process is usually pretty simple. You contact them to say you are returning it; they give you a code which you enclose with the return and you return it via whatever method you have chosen. It is always wise to check with the company if they require a returns number.

4 – Send by signed delivery.
Whatever method you use to return your order, make sure a signature is obtained when it is delivered. No delivery service is perfect and packages do go missing. Most signed delivery services will carry insurance of some sort, so at least if it does go missing you will have so recompense.

5 – Send to the correct address.
There are two facets to this. Firstly many companies have a separate returns address, which they use to process all returns. Sending your order to the head office will only mean they then have to send it to the returns department, so delaying your return. Secondly the numbering of industrial units can be complex with office numbers, block numbers, departments and more. Check that you are returning it to A17 and not 17A; these could lead to completely different companies.

By following these five rules any return you make should be dealt with speedily and to your satisfaction as you have done everything in your power to help the receiving company.

Stephen Hackett is the director of Venus Sales Ltd, a UK based retailer operating a number of online retail sites including Temptations Direct and Purple Pleasures.

Article Source:http://www.articlesbase.com/shopping-articles/returning-items-to-an-online-retailer-5-points-to-note-1713276.html